fbpx

Shop FAQs

Shop-FAQ2020-11-20T20:20:07+00:00
What are your environmental and green credentials?2020-11-20T19:34:34+00:00

All of our items are manufactured on-demand. This means that there is no excess stock being stored, which reduces the carbon footprint of our shop. Additionally, we have selected partners to work with us who are primarily based within the European Union. This means strict adherence to working rights as well as European and UK carbon emissions.

How has covid affected your shipping times?2020-11-20T19:16:07+00:00

Unfortunately, Typhoon (like many businesses) are experiencing slower delivery of our products due to Covid-19. As a small independent business, we really appreciate your patience in waiting that bit longer to get hold of your exciting new gear!

What countries do you ship to?2020-11-23T14:03:14+00:00

Typhoon ships to the following countries/regions:

  • The United Kingdom
  • Europe
    • A, B, C–Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic
    • D, E, F–Denmark, Estonia, Faroe Islands, Finland, France
    • G, H, I, J–Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey
    • LM, N–Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands
    • P, S–Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden
    • U, V–Ukraine, United Kingdom, Vatican City
  • EFTA STATES
    • Iceland, Liechtenstein, Norway, Switzerland
  • The USA
  • Canada
  • Australia / New Zealand
  • Japan
  • Worldwide
    • countries and territories not mentioned above, excluding Cuba, Crimea, Iran, North Korea, and Syria.
What sizes are your products?2020-11-20T18:15:12+00:00

Each product has an “Additional Information” area, which includes a size chart for the specific item. Always refer to the size chart for each individual item. Our products are made to order, so there can be differences between sizes for two different products – this will always be reflected in the size chart, so always check this before adding to your basket.

Please note that not all of our clothing is in standard UK sizes specifically the Tween/Teen selection.

It’s past the estimated delivery date and I haven’t received my order yet.2020-11-20T19:10:21+00:00

Please send us an email with your order number and delivery address – we are here to help.

My order is marked as delivered – but it’s not here2020-11-20T19:10:42+00:00

In the rare case that an order is marked as delivered by the courier, but the recipient is yet to receive it – please contact us once you are certain it hasn’t been left in an alternate place on your property. We will try and find out what has happened to your order

Have you received my return?2020-11-20T19:13:27+00:00

You should allow up to 14 working days for orders to arrive back to us, but we process them the same day they arrive

When will I receive my refund/exchange?2020-11-20T19:11:40+00:00

We process returns/exchanges the same day they arrive back with us. Refunds are usually automatic but can take up to 14 days to appear in your account

What size should I order?2020-11-20T19:11:56+00:00

It is very difficult to recommend which size to purchase as each person has their own preferences for how an item should fit and feel. Our items are regular fitting, so we recommend taking this into consideration when placing your order. You can find size guides on our product pages to help you with your decision

What are your product disclaimers?2020-11-20T19:12:21+00:00

Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odour you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle

You may notice some discolouration or off-white residue on your clothing. Don’t worry, these are not stains and will wash off after the first wash cycle. Our clothing is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly. If you receive a product with a stain – please wash it before reporting a problem

I have more questions….2020-11-20T19:12:52+00:00

Get in touch with us – hello@typhoonleisure.com

What is your Christmas shipping cut-off dates?2020-11-20T19:24:19+00:00

Please always refer to the shipping calculator during checkout, which should give you the most accurate indication of when to expect your order.

For 2020, our estimated deadline for each product category to arrive before Christmas, is as follows:

Shirts and hoodies
Dec 06 (Standard shipping)
Dec 11 (Express shipping)

All-over print clothing
Dec 04 (Standard shipping)
Dec 09 (Express shipping)

Embroidered hats
Dec 06 (Standard shipping)
Dec 11 (Express shipping)

Mugs
Dec 07 (Standard shipping)
Dec 12 (Express shipping)

Phone cases
Dec 07 (Standard shipping)
Dec 12 (Express shipping)

Other products not listed above
Dec 07 (Standard shipping)
Dec 11 (Express shipping)

Go to Top